Refund policy

Return & Refund Policy

Thank you for shopping with Candace Kelly. We want you to love what you ordered. If you're not completely satisfied, we're here to help.

Returns We accept returns within 14 days of the date of purchase. To be eligible for a return, items must be unworn, unwashed, and in their original condition with all tags attached.

Final Sale Items All sale items are final sale and are not eligible for return or exchange.

How to Initiate a Return To start a return, please contact us at [your email address] with your order number and reason for return. We will provide you with return instructions.

Return Shipping Customers are responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot be responsible for lost returns.

Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–7 business days.

Exchanges We do not offer direct exchanges. If you'd like a different size or style, please return your item and place a new order.

Questions? Contact us at sales@candacekelly.com